REPORTS TO: Operational Manager
SUMMARY: Provides exceptional customer service to clients so that their experience at L.RAPHAEL is memorable: receives clients, assists them with their needs, directs the clients as appropriate and performs various administrative duties. Promotes the image and products of L.RAPHAEL, in a moderately attractive manner, to existing and new clients.
RESPONSIBILITIES & TASKS:
Open/Close L.Raphael with a full-time receptionist and ensure the center is ready/closed for business. (Turn off/on alarm, change to differed/direct fire alarm, open/close shutters, turn on/off lights and music. Turn on/off computers and POS, depending on the shift).
Check inventory.
Organize and arrange the 1st floor (Turn on/off coffee and tea machine, arrange china and snacks, light/blow candles depending on the shift).
Greet customers with enthusiasm and professionalism while providing the highest level of exceptional customer service.
Work closely with the Operational Manager and Spa Director to educate, promote and sell the products and treatments on an on-going basis.
Proactively solicit clients for treatments and schedules them for appointments.
Process all monetary transactions accurately using a POS and cashier.
Follow-up on all faxed, mailed and e-mail inquiries as well as gift certificates on a timely basis.
Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer’s needs.
Surveys and keeps reception desk, retail, drink and surrounding areas as well as the 1st floor in and orderly and clean appearance.
Completes registers and files paperwork.
Keep clients updated on currently available promotions and discounts in products and services offered in L.RAPHAEL.
Keep register of long and existing clients to offer them the Beauty Club Member Program L.RAPHAEL’s loyalty program.
Assist in getting client’s positive and negative feedback on level of services delivered, in order to improve service.
Keep staff members informed about possible changes and cancelations on the daily agenda.
Assist in promotional events with focus on increasing the clients, when requested.
REQUIREMENTS & SKILLS:
High School Diploma or equivalent.
Excellent customer service and communication skills.
Must possess polish, diplomacy and sophistication.
Must be friendly, enthusiastic and have a positive attitude.
Exceptional telephone skills.
Strong organizational and time management skills.
Team player and flexible.
Record keeping practices and procedures.
APPLY
